The Shelter PMS team provides an overview of the industry press and analytical reports of the hotel industry:
State Duma initiative: protecting tourists from unjustified fines
An important legislative initiative has been announced in the field of regulation. Yaroslav Nilov, the head of the State Duma's labor committee, proposed banning hotels from charging tourists disproportionate fines for property damage directly from the deposit. In his opinion, minor damage (broken glass, ruined towel) should be written off by the hotel as operating expenses. If the damage is substantial, its cost must be objectively assessed and recovered through the courts, rather than imposing arbitrary fines. This initiative is aimed at protecting consumer rights and may lead to a change in the rules for providing hotel services.
Creative development: the historic manor house will become a hotel with a legend about ghosts
In the segment of niche projects, the initiative to turn the abandoned estate of the Princes Gagarin near Kazan into a hotel with a museum is noteworthy. The investment is estimated at 0.5 billion rubles. The uniqueness of the concept lies in playing up the local mystical legend of the "white lady". The project demonstrates a trend towards creating a memorable guest experience through immersion in the historical and cultural context, which can become a successful model for the restoration of other historical heritage sites.
Results of the week
The week highlighted the growing confrontation between hotel operators and aggregators over the cost of commissions, which may lead to a revision of partner models. At the same time, alternative channels of support from financial structures appeared. At the regulatory level, the protection of the rights of end consumers (tourists) is being discussed, and the trend towards creating themed hotels with a unique history is gaining momentum in development. The combination of these factors indicates a transitional and turbulent period in the industry, requiring players to be flexible and find new balances.
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In today's world, Internet access is one of the basic needs of hotel guests, restaurants, and shopping malls. However, the Wi-Fi authorization process often causes difficulties: SMS does not arrive, there is no way to make a call, and errors occur when entering data. At the same time, the level of loyalty among the guests decreases.Ignoring the user identification procedure violates the law: since 2014, all public Wi-Fi access points have been required to authorize network users. The requirements of the law apply to all public Internet access points, including hotels, apartments, restaurants, shopping malls and other public establishments.
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Legal Wi-Fi as a tool to increase profits
In addition to convenient access, Shelter gives you powerful marketing opportunities.
Immediately after connecting to Wi-Fi, you can:
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To offer additional services (restaurant, SPA, excursions, etc.)
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Do you have any questions? Please contact our support team, she is in touch 24/7!
