Sections and articles

Typical examples of submitting tasks to technical support

Installing Shelter 2 from the installer

1. Detailed description of the problem: - What kind of error occurs? - At what step of the installation? - What actions have been taken to fix the error? "The operating system?" 2. Screenshot of the installation error.  3. Screenshot of the "General" tab located in the properties of the distribution from which the installation is performed.

Shelter 2 Update

1. Detailed description of the problem: - Which version is being updated from? - Which version is being updated to? - What kind of error occurs? - Screenshot of the error - Logs Updater.txt , in which an error has been fixed. It is recommended to clear information in the log that is not directly related to the error. 
- At what step of the update does the error occur? - Where and when was the update build taken?  - Screenshot of the "General" tab located in the file properties shelter.exe from the archive of the build used for updating .
- What actions have been taken to fix the error?