Setting up the Innbi channel connection

Description

Innbi is a Russian online booking service for hotels and other accommodation options throughout Russia. The service works with various accommodation facilities: hotels, hostels, glamping, etc.

Advantages for hoteliers:

• Direct contact with the guests: the service does not hide the contacts of the guests.

• Simple operation: a convenient account allows you to easily update rates, room availability and receive notifications about new bookings.

• Effective promotion: an Innbi-registered accommodation facility gets access to an audience of thousands of travelers.

• Technological support: the service helps to integrate its tools into the hotel's website and provides round-the-clock support on all issues.

On the Innbi portal

1. Go to the Innbi portal in the Partner's Account section.

2. Click Receive Guests.

3. In the form that opens, click Register. Enter your details and submit the registration form.

4. Next, a representative of the service will contact you to conclude an agreement with Innbi. This is necessary to obtain the hotel ID in the system and connect it to the Shelter Cloud web office.

5. After signing the contract and receiving the object ID, log in to your account on the Innbi platform. Go to the Channel Manager section and select Shelter as the channel manager.

   

In the Shelter Cloud Web office

Connecting the Innbi sales channel

To connect the Innbi sales channel:

1. Go to the Channel Manager section of the Shelter Cloud web office.

2. In the list of available channels on the right side of the window, select the Innbi channel and click Add.

   

3. In the window that opens, enter the ID of your Innbi accommodation facility and click Add.

   The object ID is the object ID in the Innbi service. It is provided at the conclusion of the contract with the service. In addition, it is available in the Innbi personal account in the Information → Basic information → ID section.

4. The Innbi sales channel will appear in the list of connected channels.

Synchronization with the Twill sales channel

1. In the list of connected channels in the Shelter Cloud web office, select the Innbi channel and tick the box to the left of its name to get to work with the channel.

   

2. Select the Channel Management option to go to the Channel settings screen. Various actions are available on this page, including sending emails, downloading directories and bookings, as well as managing settings and restrictions.

3. Click the Download directories button in the upper panel on the right to upload to the Shelter Cloud web office, which were created after the registration of the object in the Innbi service. If the download was successful, a corresponding message will appear.

   Reference books (categories and tariffs) must first be entered in the Innbi personal account. 

4. After successfully downloading the directories, go to the Shelter Cloud Settings tab and specify the counterparty and the contract corresponding to the sales channel. Filling in this data will allow you to correctly display information about bookings received from the connected sales channel in reports.

   If the required counterparty is not in the list, create it as described in the article Counterparty Directory.

   

5. Go to the Placements tab and specify the appropriate number of places for each type of accommodation.

6. On the Tariffs tab, compare the tariffs downloaded from Innbi with the tariffs in Shelter Cloud. If the prices from the tariff do not need to be uploaded to the channel, then you can disable it by checking the appropriate box. If the prices were previously uploaded, they will change only after the new prices are uploaded. This is the only way to change the previously set prices. If the tariff that was uploaded earlier is no longer relevant and needs to be removed from sale, set a sales restriction — Stop sale.

   

7. On the Room Categories tab, match the room categories to upload to the channel.

   If the Bed exchange option is enabled, the number of beds in the room and the price per bed will be uploaded to the sales channel.

8. After completing all the settings, click Upload All. Upon successful upload, the corresponding notification will be displayed on the screen.

9. If the created bookings are not loaded automatically, upload them manually. To do this, click the Download Reservations button.

10. Activate the exchange with the channel by turning the toggle switch next to the channel name to the On position.

The integration setup is complete, and the sales channel is ready to work.