Configuring the TVIL channel connection in Shelter CLOUD

Description

Twill is a booking service that offers hoteliers convenient tools for managing their business, including:

access to a wide audience;
extensive partner program;
training materials, webinars, and conferences that help hotel owners improve their management and marketing skills;
transparent terms of cooperation;
integration with other platforms and hotel management systems.

Connecting the Twill channel allows you to significantly increase visibility and potential sales for hotels and other accommodation facilities.

In the Twill service

Registration of the accommodation facility in the Twill service

Before you can connect the Twill sales channel in the Shelter Cloud web office, you must register the accommodation facility in the Twill service.

Go to the TWILL portal.RU and click the Register button.
In the window that opens, enter the contacts of the employee responsible for maintaining sales channels.
Log in to your personal account and click Rent a place to proceed to the registration of the accommodation.

By registering on the portal tvil.ru and by placing ads, you automatically agree to the terms of the User Agreement.
Fill in the required fields and add images of the location.

The TWILL service supports synchronization of only one tariff. The currency of the ad, the number of seats in each room, as well as the total number of categories and rooms must be identical to the information posted in the Shelter CLOUD.
After the ad is ready, activate it.

Activating a posted ad

To activate the posted ad, you need to send an appropriate message to the Twill support department. Such an appeal:

it is sent from the email address specified in the personal account of the Twill;
sent to the address cm@mail.tvil.ru;
contains the following information:

Subject of the letter: Request to connect Shelter CLOUD (Frontdesk24)

In the text of the letter: Please connect Shelter CLOUD (Frontdesk24) ID TVIL; ID Shelter; Address of the accommodation facility; The phone number of the contact person.

After receiving the request, the manager will contact the specified contact person to confirm the operation and verify the correct placement of the object. Immediately during the call, the manager compares the data specified in the Twill account with the data specified in the Shelter Cloud.

Getting the IDs required to activate the placement

The identifier in the Twill service

To get the ad ID for a location, go to the My Properties section in your Twill account.

Select the desired object, if there are several of them, and copy its ID.

ID in the Shelter Cloud

To get the ID of your Shelter Cloud facility, send a request to the Shelter Cloud Support service at support@shelter.ru .

In the Shelter Cloud Web office

Connecting the Twill sales channel

To connect the Twill sales channel:

Go to the Channel Manager section of the Shelter Cloud web office.
In the list of available channels on the right side of the window, select the Tvil channel and click Add.
In the window that opens, enter the ID of your accommodation in the Twill service and click Add.

The object ID is the ID of an ad in the Twill service. It is available in Twill's personal account in the My Objects section.
The Twill sales channel will appear in the list of connected channels.

Synchronization with the Twill sales channel

In the list of connected channels in the Shelter Cloud web office, select the Twill channel and tick the box to the left of its name to get to work with the channel.
Select the Channel Management option to go to the channel settings screen. Various actions are available on this page, including sending emails, downloading directories and bookings, as well as managing settings and restrictions.
Activate the exchange with the channel by turning the toggle switch next to the channel name to the On position.
Next, click the Download directories button in the upper panel on the right to upload to the Shelter Cloud web office, which were created after the registration of the object on the TWILL. If the download was successful, a corresponding message will appear.
After successfully downloading the directories, go to the Shelter Cloud Settings tab and specify the counterparty and the contract corresponding to the sales channel. Filling in this data will allow you to correctly display information about bookings received from the connected sales channel in reports.

If the required counterparty is not in the list, create it as described in the article Counterparty Directory.
On the Tariffs tab, compare the tariffs downloaded from the Tvil channel with the tariffs created in the Shelter Cloud web office. If you do not need to download the tariff, you can disable it by checking the box next to the channel name.

The Twill service supports uploading only one tariff.
Next, open the Category tab and select the room categories to upload to the channel. At the same time, if the settingThe exchange of beds is active, the number of beds in the room and the price per bed will be uploaded to the channel.
After completing all the settings, click the Unload All button. Upon successful upload, the corresponding notification will be displayed on the screen.

Within a few minutes, data on minimum stays, quotas, and prices will be uploaded to the Twill channel. Verify the correctness of the uploaded data. In case of a discrepancy, contact the Twill support service.
If the created bookings are not loaded automatically, upload them manually. To do this, click the Download Reservations button.
On the Restrictions tab, you can set the minimum and/or maximum length of stay for the created booking channel, as well as change the availability of rooms on certain dates. For more information, see the article Configuring upload restrictions to sales channels.